Influence of Perception on Interpersonal Communication Essay

Influence of Perception on Interpersonal Communication - Essay Example As noted by Wood (2010), there is a need to distinguish facts from inferences for interpersonal communication to be considered competent. The author clearly defined facts as â€Å"an objective statement based on observation; (while) an inference involves an interpretation that goes beyond the facts† (p. 85). In this regard, the essay aims to present instances when languages are used to accurately signify facts as contrasted to inferences. Through observing conversations with people one normally interacts with, the discourse would find and discuss instances when tentative language would be more accurate; and when there is a need to distinguish between fact and inferences, and to address them, as required. Using Tentative Language In addressing the requirements of becoming more sensitive to the difference between facts and inferences, one observed interpersonal communication that occurred within one’s family members and noted the following: In one instance, I asked my hus band to load the washer and empty the dryer. I specifically said: â€Å"Honey, I am still finishing up preparing for lunch. Would you please see that the washer is loaded and find out if the drying is likewise empty?† I proceeded preparing our meal and by the time I remembered what I asked my husband to do, I found out that nothing was done. I could have easily inferred based on one’s initial perception that â€Å"My God! Honey, you are such as irresponsible person. The tasks I requested you to do is so simple; yet, you did not comply! You are so insensitive and selfish!† By using tentative words, one could initially reflect that â€Å"my husband may be irresponsible or may be insensitive or selfish† so as not to treat the inference as a fact. However, by analyzing the situation, the fact is that the washer was not loaded and the dryer was not emptied. Now, one would like to know the reasons why these tasks were not complied as requested. Therefore, I ask ed my husband: â€Å"Honey, I told you earlier to please see that the washer is loaded and find out if the drying is likewise empty. How come you did not comply?† My husband replied: â€Å"Oh, I am so sorry dear. I did not hear what you said. I went out for a while this morning to take the garbage out. You must have thought I was still in the living room when you gave the instructions. I will do it now.† So, apparently, the reason why the tasks were not complied, as instructed was that my husband was not even there when I relayed the message. Had I barged and shouted the terms I inferred such as â€Å"irresponsible, insensitive and selfish† I would have definitely gone beyond the facts. Extending the Observation When the observation was extended to other people, the work setting is the most appropriate environment where facts and inferences abound. My husband relayed to me his experience in the workplace as he was requested by his boss to work with other personn el, as a team in complying with a new project of targeting new customers to increase their monthly sales. The boss specifically identified a colleague, Mr. X, to conduct a simple market research on a Friday afternoon at the nearby supermarket to determine if their products are fast moving and who their competitors are. The details are needed

The Case for the Metropolitan Insurance Essay Example | Topics and Well Written Essays - 750 words

The Case for the Metropolitan Insurance - Essay Example But what good is the image when it is not properly stored Documentum serves as the file cabinet where the documents and images are arranged and stored. The introduction of the document imaging system and the establishing of the database Documentum has provided opportunities in to cut down costs in aspects of the business' operations. They are enumerated and discusses as follows: documents coming in everyday. One can just imagine the volume of storage space occupied by the microfiche images and equipment. File Cabinets, indexing materials and rooms must be provided for the storage of the images. Since microfiche images are not considered as "legal archives", there is really a need to provide storage and indexing mechanism for the paper documents. File folders, envelopes, cabinets, rooms and indexing materials represent a rather large cost to the business. Added to this is the labor cost associated with the people employed to attend and safeguard the documents and images. The Imaging system eliminated the need for microfiche images and paper document storage. Because of this, there is no more need to purchase filing and indexing materials. Provision for storage space such as rooms is no longer necessary. Furthermore, the pre-existing materials and rooms can be sold or used in other business works. ... Added to this is the labor cost associated with the people employed to attend and safeguard the documents and images. The Imaging system eliminated the need for microfiche images and paper document storage. Because of this, there is no more need to purchase filing and indexing materials. Provision for storage space such as rooms is no longer necessary. Furthermore, the pre-existing materials and rooms can be sold or used in other business works. The Metropolitan can also cut down labor costs as the system does not require many filing personnel. b. Maintenance Costs Paper documents and microfiche images can be corroded by environmental elements thereby reducing it to a useless material. This problem becomes more important since the insurance business operates in a very wide time frame. This temporal criterion makes it imperative that the documents are properly maintained. Furthermore, insects or animals may reside in the file cabinets and consume/ruin records. There is a need to purchase chemicals to prevent corrosion and animal destruction. Maintenance personnel must also be properly trained for them to be able to protect the documents. All of these represent a large capital cost for Metropolitan. Since the document's images are stored in the computerized database and since this is considered "legal archives", the paper documents need not be thoroughly taken cared of. Environmental and animal concerns are also eliminated. These improvements lessen the need for chemicals and maintenance personnel. 3B. Explain how the System shortens cycle time. The system also shortened cycle time because it eliminated the need for manual imaging of the pertinent documents. It can even image